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Penelope is packed with more features than any other phone system. FACT.

Click on each feature to see more details
Smart Phones

Transform your mobile device into a phone system

Transform your mobile device into a phone system

The Penelope app enables you to control your calls everywhere. You can change where your calls ring, send calls to Moneypenny or a colleague, check your calls & messages and even manage your colleagues' settings on their behalf.

Currently available on iPhone, iPad & Android devices.

Included in all packages

Tricycle

Answer your calls on any phone, anywhere

Answer your calls on any phone, anywhere

Answer your calls on your mobile, home or office number. In fact, any number you like.

And if you don't answer, send calls to voicemail or a Moneypenny PA.

Included in all packages

Gain flexible support from leading answering service, Moneypenny

Gain flexible support from leading answering service, Moneypenny

You don’t need extra resource all the time. Use the app to send all or just unanswered calls to Moneypenny – the award-winning answering service. A Moneypenny PA will answer in your company name, and forward messages to you.

And also…

Calls to a Moneypenny PA cost £1.50 each.

Included in all packages

Cassette Tape

Ask your callers to choose the department they want

Ask your callers to choose the department they want

Use auto attendant e.g. press 1 for sales, 2 for accounts to filter your calls by department. Your callers will hear a greeting message and be prompted to select the department they wish to speak to.

A really effective way of making your business look bigger and more professional.

Included
in
Sprint & Fly

UK Map

Choose extra telephone numbers from any UK region

Choose extra telephone numbers from any UK region

Expand your local presence with regional numbers e.g. 0161, 0203. Penelope has numbers for every UK region, so if you’re based in Birmingham and want to attract London business, now you can.

Each package includes at least one regional number as standard, add more for just £10 a month.

Included in all packages

Mobile Phone

Look like an even bigger business with direct dial numbers

Look like an even bigger business with direct dial numbers

Direct dial numbers are an easy way to make your business look bigger and more professional, giving your contacts direct access to you.

Optional feature

Telephones

Set your calls to ring multiple numbers at the same time

Set your calls to ring multiple numbers at the same time

Penelope can call multiple numbers at exactly the same time. This feature is great for new sales enquiry lines as it ensures that calls are answered as quickly as possible. Whoever answers first, gets the call.

Included in all packages

Microphones

Prompt callers to say the name or department they wish to speak to

Prompt callers to say the name or department they wish to speak to

85% of callers know the name of the person they wish to speak to. Speech recognition lets your callers simply say the name of the person or department they want.

Penelope’s voice recognition is unique – blending two technologies, supported by real people to guarantee 100% accuracy at all times.

Included
in
Fly

Microphone

Greet your callers with a professionally recorded message

Greet your callers with a professionally recorded message

Choose to record your own greeting or have one professionally recorded by Penelope. Simply tell us what options you wish to use and we will arrange a recording for you.

Optional feature

Telephone Ringing

Create a national presence with a national number

Create a national presence with a national number

Instantly appear bigger and more professional with a national number. Choose from either an 0845 or 03 number. Most providers (including BT) charge calls at a local rate, also, 03 numbers are included in mobile minutes.

Each package includes at least one 03 number. 0845 numbers cost £10 a month.

Included in all packages

Computer

Manage your call settings online 24/7

Manage your call settings online 24/7

Access all of your Penelope settings online, you can view your calls and messages, change your auto attendant settings, create additional extensions, set up new telephone numbers, plus lots more.

Included in all packages

VIP Pass Tag

Give your most important callers direct access to you

Give your most important callers direct access to you

If you have a Penelope greeting, you may want regular or very important callers to bypass it and reach you directly. Simply add their number/s to the VIP List and Penelope will treat these calls differently.

This feature is also really useful for friends and family.

Included in all packages

Rolodex

Add more extensions as your business grows

Add more extensions as your business grows

Penelope grows with your business. As you expand, you can very easily add additional extensions to your account. Some packages include multiple extensions, however should you need more, you can set them up in seconds online for just £5 each.

Included in all packages

Suitcases

Distribute certain calls to multiple numbers randomly or in a specific order

Distribute certain calls to multiple numbers randomly or in a specific order

Hunt groups enable you to set your calls to ring in a defined order. If you have a sales team, you may want calls to be distributed fairly amongst them e.g. call 1 goes to John then tries Sarah, call 2 goes to Sarah and then tries John.

Included in all packages

Typewriter

Scrap the fax machine, receive faxes by email instead

Scrap the fax machine, receive faxes by email instead

Fax-to-Email converts your faxes into emails. With no line rental, costly unused lines or minimum usage requirement, it's a secure and fast service that cuts down on paper and toner usage.

Choose an 0845, 03, freephone or regional fax number. All faxes will arrive in your inbox as a PDF.

Included
in
Fly

Stack of Paper Files

View all of your calls and messages

View all of your calls and messages

Keep up to date with your calls, voicemails and Moneypenny messages online as well as via the app. Sort and filter your calls and messages, listen back to your voicemails, and you can even search by caller number, message or keyword.

Included in all packages

Typewriter

Have your voicemails transcribed and emailed to you

Have your voicemails transcribed and emailed to you

Penelope uses clever technology to transcribe your voicemails with a high level of accuracy each time. Your transcribed messages will be emailed to you instantly and will also appear in your message log in the app.

Optional feature

Headphones

Choose to keep your existing number

Choose to keep your existing number

If you already have an established number for your business, it makes sense to keep it. Penelope will provide a number free of charge, for you to simply divert your calls to. Your callers won't notice anything different and you get to keep your number.

And also…

You can also port an existing number to Penelope. Additional charge applies.

Included in all packages

Bulldog Clip

Receive your voicemails by email

Receive your voicemails by email

Every Penelope account includes voicemail as standard. You can personalise your voicemail greeting and listen to your messages just like on your mobile phone. Penelope will also email voicemail messages to you the instant one is left, either as sound recordings or for a small additional cost, as transcribed messages.

Included in all packages

Speaker

Hear who the caller wishes to speak to before you answer

Hear who the caller wishes to speak to before you answer

When using auto attendant or voice recognition, knowing what department or person the caller requested is invaluable. It enables you to answer the call according to their specific need.

As the call is ringing you hear a whisper which repeats the selection the caller made, and your callers don't notice a thing.

Included in all packages

Car

Transfer calls between colleagues on the move

Transfer calls between colleagues on the move

With Penelope, you can transfer calls between colleagues easily. Whether you're on the move, or in the office, you have complete flexibility over where your calls go. It's a small feature that makes a big difference.

Included
in
Sprint & Fly

Television

Access our leading call conferencing technology for free

Access our leading call conferencing technology for free

Call conferencing from Penelope is a simple and convenient ‘pay as you go’ service. It allows up to 20 people to hold a voice conferencing call anytime, anywhere – without the need for specialist equipment, complex pre-registration or a degree in telephony!

Included in all packages

Camera

Reject calls you don't wish to take as they are ringing

Reject calls you don't wish to take as they are ringing

Call screening will ask callers to state their name once the call is answered. You will then hear the name and can decide to take the call, reject it or transfer it to someone else.

Included in all packages

Hand Holding Telephone

Friendly support on standby

Friendly support on standby

Every Penelope client has access to our helpful support team. Available between 9am and 5pm, Monday to Friday to help with any queries you may have and advise on other products and packages.

Contact the Support Team on 0333 20 21 022 or support@penelope.co.uk

Included in all packages

Letters

Extend your business reach with a prime city centre mailing address

Extend your business reach with a prime city centre mailing address

Choose from 18 prestigious addresses. Whichever you choose, you can be confident it's working harder to enhance your company image than a standard home or PO box address.

Your correspondence is received and then forwarded promptly by first class mail to an address you specify. From £49 a month.

Optional feature

Telephone

Free your customers from call charges

Free your customers from call charges

Proved to increase advertising responses and give you a national profile, freephone numbers e.g. 0800 or 0808 are available for long-term use or short-term campaigns.

Freephone numbers cost just £12.50 a month.

Optional feature

Chair

Access professional meeting rooms as, and when you need

Access professional meeting rooms as, and when you need

Penelope's network of meeting rooms spans the country, with seven in London. Rooms are unbranded, enabling you to present your own image. Tailor your booking to include extras such as IT equipment and refreshments.

Each room is available by the hour, or half/full day, so you only pay for the time you need.

Optional feature

Address Book

Avoid interruption, block nuisance callers

Avoid interruption, block nuisance callers

Stop persistent sales callers and other distracting nuisance callers by adding their number to the Blacklist. The caller will be directed straight to voicemail.

Included in all packages

Clock

Arrange your call settings differently according to the time of day

Arrange your call settings differently according to the time of day

Penelope can automatically change your call settings at different times of the day. So if at 6pm you want all of your calls to go to a Moneypenny PA, to voicemail, a colleague, or even a different number, they can. It’s really flexible and will work around you.

Included in all packages

Globe

Choose any international number for your business

Choose any international number for your business

Penelope can supply international telephone numbers for nearly every country. Costs vary depending on your specific requirements. To find out more, please call 0333 20 21 020.

Optional feature

Robot

A must-have for multiple numbers

A must-have for multiple numbers

If you have multiple numbers or use different numbers in your marketing campaigns, Dialled Number Display is a must. Penelope will display the number the caller dialled, instead of the number they are calling from. It also allows you to differentiate between business and personal calls.

And also…

Just £3 a month.

Optional feature

Most popular

Inclusive minutes**

Fly

Business is booming. You need all the benefits of a phone system, without the associated cost.

Inclusive minutes**

All features plus…

  • 3 Free numbers
  • 5 Extensions
  • Auto attendant
  • Speech recognition

Sprint

You have ambitious plans. You need to make your business look and sound bigger.

Inclusive minutes**

All features plus…

  • 1 Free number
  • 3 Extensions
  • Auto attendant

Run

Every call matters. You need the flexibility of routing your calls to any number, anywhere.

Landline: 2ppm, Mobile: 9ppm

All features plus…

  • 1 Free number
  • 1 Extension
  • Contract
    No
    Contract
  • Laptop
    Easy Online
    Set Up
  • Guarantee
    Money Back Guarantee
  • Flexible
    Easy to Switch Packages

* Only available with Sprint or Fly packages

** Inclusive minutes are subject to a fair use policy of 500 minutes for landlines & 100 mobile minutes.